REWORK’explicit

When it comes to business, it’s important to consider not only what customers would gain by using your product or service, but also what they're giving up. In this episode of The REWORK Podcast, Jason Fried and David Heinemeier Hansson, co-founders of 37signals, chat about understanding your customer's needs and motivations. They highlight that your[...]

Ever filled out a customer survey? For this conversation, Jason Fried and David Heinemeier Hansson, co-founders of 37signals, share their approach to gathering customer feedback. They discuss the timing and frequency of feedback requests, the power of open-ended questions, and how to transform customer language into effective marketing.Key Takeaways:00:37 - A single open-ended question can[...]

In this week's episode of The REWORK Podcast, 37signals’ co-founders Jason Fried and David Heinemeier Hansson share their approach to product design, explaining why the first version of a product (V1) is always built for the company's internal use case. They discuss responding to user feedback and the importance of actively using their own products[...]

37signals’ co-founders Jason Fried and David Heinemeier Hansson share insights from their write-up, The 37signals Guide to Internal Communication. They discuss effective communication strategies within the company and with the public, offering practical advice to consider when conveying messages.Key Takeaways:00:41 - The backstory of how the guide was created02:39 - The write up serves as[...]

In their book REWORK, 37signals’ co-founders Jason Fried and David Heinemeier Hansson write about the power of saying no. This week on the podcast, they revisit that idea, diving into the hidden costs of saying yes and the burden of commitments that often come with it. They also discuss how saying no preserves simplicity and[...]

Twice a year, 37signals brings the entire team together for a company meet-up. In this week’s episode of The REWORK Podcast, co-founders Jason Fried and David Heinemeier Hansson reflect on how these meet-ups began and how they've evolved over time. They also discuss how they prepare for the meet-ups and the importance of the venue[...]

37signals’ co-founders Jason Fried and David Heinemeier Hansson explore the many benefits of having full control over their business. They talk about the importance of taking measured profits and running an efficient operation, which allows freedom to create without constraints. This approach gives them room for trial and error and plenty of flexibility for expanded[...]

It's been reported that up to 75% of the population has a fear of public speaking. This week, Jason Fried and David Heinemeier Hansson, co-founders of 37signals, recount some of their previous speaking engagements and share a few tips for building the skill. They discuss the styles of successful speakers and their thoughts on being[...]

37signals' co-founders Jason Fried and David Heinemeier Hansson discuss their unique approach of operating without full-time managers. They reflect on the company's experience with full-time managers and share why they've moved to a flatter organization.Key Takeaways:00:54 - The before and after of 37signals' experience with full-time managers08:34 - The founders thoughts on being directly involved[...]

This week, Jason Fried and David Heinemeier Hansson, co-founders of 37signals, examine why it's advantageous to keep things simple — in both products and business. They challenge the idea that complex or bespoke tools are the best way to go and lean into not overcomplicating things.Key Takeaways:00:34 - The power of keeping things simple10:55 -[...]

37signals works in 6-week cycles, which begin with a Kickoff and wrap up with a Heartbeat. In this week’s REWORK podcast, co-founders Jason Fried and David Heinemeier Hansson break down the purpose and benefits of the Kickoff and Heartbeat documents and share tips for implementing this process across an organization. Key Takeaways00:40 - When 37signals started[...]

This week on the REWORK podcast, 37signals co-founders Jason Fried and David Heinemeier Hansson answer another round listener questions. Jason and David talk about the ups and downs of their long-running business partnership and friendship, tackle a critical question about Basecamp, and share their thoughts on starting a new company. Plus, they reveal the inspiration[...]

In this episode, Jason Fried and David Heinemeier Hansson, co-founders of 37signals, return from a summer hiatus to answer a new set of listener questions. They dive into topics like the role of A.I. in writing and their updated thoughts on staying Facebook-free. REWORK host, Kimberly Rhodes also gets in a question of her own.Key[...]

In their book REWORK, Jason Fried and David Heinemeier Hansson write about the benefits of building products and services that you use yourself. "The easiest, most straightforward way to create a great product or service is to make something you want to use." In this episode, originally aired November 2, 2021, Jason and David sit[...]

In this episode of the Rework podcast, host Kimberly Rhodes chats with Eron Nicholson from 37signals' operations team. He shares insight on his role and the department's various functions. The conversation covers details on the ops team structure, system reliability, global expansion projects and more.Key Takeaways00:38 - Meet Eron02:17 - The structure of the “ops”[...]

In this episode, Andrea LaRowe, Head of People Operations at 37signals, joins host Kimberly Rhodes to answer questions about the company's HR practices. They discuss the company's management structure and performance evaluations and what the company looks for when hiring. Andrea also shares what's involved in the All Hands meeting and tips for planning a[...]

In this podcast episode, Kimberly Rhodes talks with Jason Fried, CEO and co-founder of 37signals, about the process of naming products. He discusses practical considerations like domain availability, trademarks, and logo design.Key Takeaways:00:28 - The process of naming a product03:05 - Researching domain names and trademarks07:14 - The style of a product name10:04 - The[...]

In this episode, Kimberly Rhodes hosts a discussion with Jason Fried and David Heinemeier Hansson, the co-founders of 37signals, about their newest product. And the best news? It will be free and simple to use.Key Takeaways:00:26 - The next Once product02:52 - The excitement of easily sharing free information in book form online07:02 - Simplified[...]

REWORK's host Kimberly Rhodes discusses the unique marketing approach of 37signals with its co-founders, Jason Fried and David Heinemeier Hansson. They talk about how their process is simply sharing their perspectives and products, instead of traditional advertising. They champion genuine interaction over transactional posts and content.Key Takeaways:00:37 - What Founder-Led Marketing means for 37signals02:43 -[...]

In this podcast episode, REWORK host Kimberly Rhodes talks with David Heinemeier Hansson, co-founder of 37signals and CTO,  about his personal shift from using Apple products to exploring Linux and Windows platforms. He discusses the expanded platform integration at 37signals, which now includes all three operating systems. Key Takeaways:00:21 - The last straw with Apple06:34[...]

In this episode, REWORK host Kimberly Rhodes, talks with Jason Fried and David Heinemeier Hansson, co-founders of 37signals, about the importance of stepping out of the day-to-day operations as a founder. Giving employees room to call the shots can spark new ideas and get things done faster. It also inspires people to think beyond just[...]

Elaine Richards, 37signals' Chief Operating Officer, shakes things up by flipping the script on host, Kimberly Rhodes. They discuss the behind-the-scenes work of producing the REWORK podcast and selecting topics that resonate with the audience. They even dive into Kimberly's background in podcasting and how the podcast has changed over time. Key Takeaways:01:41 - It all[...]

In this episode of Rework, Jason Fried and David Heinemeier Hansson, co-founders of 37signals, continue their discussion on ambition, focusing on generating ideas and the process of deciding which projects to pursue. They talk about the importance of experimentation, and how they decide which products to maintain or discontinue.Key Takeaways:00:38 - Experimenting and seeing what[...]

In this episode of Rework, host Kimberly Rhodes alongside 37signals co-founders, Jason Fried and David Heinemeier Hansson, talk about the company's renewed sense of ambition and excitement for upcoming projects. They highlight the importance of keeping things fresh, while emphasizing the balance between ambition and practicality.Key Takeaways:00:41 - The source of the company’s ambition explained02:18[...]

In this episode, host Kimberly Rhodes chats with 37signals' cofounders Jason Fried and David Heinemeier Hansson about the company's Summer Fridays policy, which grants employees a four-day workweek from May to September. While the perk encourages work-life balance and a feeling of seasonality, there are drawbacks to consider, like reduced productivity.Key Takeaways:00:46 - 37signals' Summer[...]

In the podcast, REWORK host Kimberly Rhodes talks with 37signals co-founders, Jason Fried and David Heinemeier Hansson, about their journey spinning off products. They stress the value of keeping contracts simple and how once the handover is done, it's best to take a hands-off approach and let the new team run things. They share their[...]

"Consensus is cozy, but broad agreement is not our aim. The right decision is. Which is why we take the time to think, debate, persuade, listen and reconsider and then, someone, decides. If you disagree, that’s fine, but once the decision is made, it’s time to commit and support it completely."Tune in as Kimberly leads[...]

Jason Fried and David Heinemeier Hansson, the co-founders of 37signals, dive into their book REWORK and discuss the essay “Strangers at a Cocktail Party” with Rework host, Kimberly Rhodes. From their experience, hiring too many people at once can throw off the balance and continuity of a company's culture. They talk about the importance of[...]

This episode of REWORK delves into an essay from the book "It Doesn't Have To Be Crazy At Work," co-authored by Jason Fried and David Heinemeier Hansson, advocating for the use of asynchronous communication for work projects. During the discussion, they explore the downside of chat and suggest it be reserved for informal discussions and[...]

In this episode of REWORK, host Kimberly Rhodes sits down with the co-founders of 37signals, Jason Fried and David Heinemeier Hansson, to provide an update on their latest product — Campfire, under the Once umbrella — just about one month after its initial launch. Once introduces a new software paradigm where users pay just once[...]

37signals is hiring! However, the traditional resume and formal education credentials don’t rank as high as you might think in their hiring process.In this episode of The Rework Podcast, host Kimberly Rhodes chats with co-founders of 37signals, Jason Fried and David Heinemeier Hansson about reviewing potential job candidates. You’ll hear them discuss why a personalized[...]

David Heinemeier Hansson recently revealed that he's making the switch from Apple to Android and trading in his Mac for a PC. In this week's episode, cofounders of 37signals Jason Fried and David Heinemeier Hansson discuss the shift in direction, the events that led to the change of platform, and what the company was missing[...]

Kimberly is switching things up this week and taking a more casual approach with the co-founders of 37signals, Jason Fried and David Heinemeier Hansson, asking them a series of rapid fire questions. Jason, for example, reveals the book that granted them permission to forge their unique path, while David shares the profound advice from Jeff[...]

Kimberly sits down with Jason Fried and David Heinemeier Hansson to discuss a chapter from REWORK titled “Press Releases Are Spam,” explaining why traditional press releases don't work well for their product launches. The conversation touches on the shift from formal press releases to direct-to-consumer approaches in today’s media scene. They touch upon the importance[...]

Join host Kimberly in this episode for a candid chat with Jason Fried and David Heinemeier Hansson. Diving into a recent social media controversy, they discuss the decision-making process and lessons learned. The conversation covers the challenges of public communication, navigating social media, and the importance of thinking before reacting. Gain valuable insights into managing[...]

This week, join your host Kimberly Rhodes along with the co-founders of 37signals, Jason Fried and David Heinemeier Hansson, as they celebrate Basecamp's 20th and 37signals' upcoming 25th anniversaries. The excitement extends to the success of their book REWORK, which recently surpassed a million copies sold worldwide.They delve especially into the chapter titled "The Myth[...]

Chances are, you've heard Jason Fried and David Heinemeier Hansson stress the vital role of trusting your instincts in business.This week, host Kimberly Rhodes takes a deeper dive into the heart of human decision-making with the co-founders of 37signals—exploring how the interplay of intuition and accumulated experiences becomes your compass for navigating the complex landscape[...]

Product launches can be a delicate dance between anticipation and anxiety.Today on "Rework", Jason Fried and David Heinemeier Hansson sit down with host Kimberly Rhodes to explore the intricacies of knowing when a product is ready for launch. Listen in to learn the art of patience with the "Give It Five Minutes" principle and the necessity[...]

In this special YouTube live episode, co-founders of 37signals, Jason Fried and David Heinemeier Hansson, join host Kimberly Rhodes to field live questions from listeners.Listen in as Jason and David answer questions about topics such as the recent launch of the HEY Calendar. They also share updates on the release of Campfire, the first ONCE[...]

In this episode of Rework, the spotlight is on listener questions. Listen in as Jason Fried and David Heinemeier Hansson share their insights on a range of topics — from 37signals' approach to user testing and the impact of Stoic philosophy on their business principles, to discussions on profits and expenses, and the crucial decision[...]

Getting an app into Apple's app store without giving up 30% of profits is something the team at 37signals battled back in 2020 when it launched the HEY email service. What they didn't expect would be to have some of the same challenges in 2024 with the HEY Calendar app.Listen in as David Heinemeier Hansson[...]

Today, we're diving into a question that has piqued the curiosity of many of our listeners and clients: How exactly does 37signals keep track of all the moving pieces in a fully remote company with team members spread throughout the world?The answer lies in our use of Automatic Check-ins, a tool embedded in Basecamp 3.0[...]

In this week's episode of Rework, host Kimberly Rhodes sits down with Jason Fried and David Heinemeier Hansson to share the essential elements that foster a thriving partnership.Witness firsthand the enduring stability of their collaboration as Jason and David explore how explicit power-sharing agreements and trust enable each partner to take the lead in their[...]

"If you're going to look back at all, you should glance back but not stare." – Jason FriedIn this episode of the Rework podcast, host, Kimberly Rhodes sits down with Jason Fried, and David Heinemeier Hansson, to dive into a compelling question: How much attention should businesses really give to the past?Jason introduced this concept[...]

In their book, It Doesn’t Have to Be Crazy at Work, Jason Fried and David Heinemeier Hansson stress the importance of narrowing the scope as a project unfolds, emphasizing, "After the initial dust settles, the work required to finish a project should be dwindling over time, not expanding."But navigating this challenge is not always easy. In[...]

Ever find yourself trapped in a game of "Calendar Tetris," where each meeting block interrupts the natural flow of your day, leaving you little room for meaningful work?Today on Rework, host Kimberly Rhodes sits down with Jason Fried and David Heinemeier Hansson to discuss the pitfalls of modern scheduling tools and their impact on productivity[...]

In today's hustle-centric work environment, there's a prevailing pressure to showcase constant busyness, sometimes at the expense of genuine productivity.However, Jason Fried and David Heinemeier Hansson present a refreshing perspective in their book "It Doesn't Have To Be Crazy Work," where the emphasis is on the quality of your time rather than the quantity. Join Jason[...]

Every time you make a purchase, whether it's a tangible product or a service, you're casting a vote with your dollars for the type of company you want to support and the choices they make. So, what are you REALLY buying? Join host Kimberly Rhodes as she sits down with Jason Fried and David Heinemeier Hansson to[...]

In business, the idea that more is better often leads companies to engage in an endless race to add more features while losing sight of what truly matters to their users.Consider the iconic success of the iPod. By excelling at one thing, done exceptionally well, it attracted legions of unwaveringly loyal fans. This same philosophy is[...]

In a world dominated by virtual interactions, coming together in person offers an opportunity to foster deeper human connections that are impossible to achieve through any other means. Jason Fried recently took the stage in Vancouver and David Heinemeier Hansson did the same at Rails World in Amsterdam.Today, they join Kimberly Rhodes to share their[...]

Have you ever wanted to bid farewell to bothersome emails without the hassle of unsubscribing or composing polite "please stop emailing me" requests?Today 37signals' co-founders, Jason Fried and David Heinemeier Hansson, join host Kimberly Rhodes to walk listeners through HEY's newest addition that allows users to express their email frustrations unconventionally. Introducing the 'Fuck No'[...]

This episode kicks off with the Underdog Challenge winner sharing the unconventional strategies that enable his small business to take on their larger competitors.Then, 37signals' co-founders, Jason Fried and David Heinemeier Hansson, sit down with host Kimberly Rhodes to delve into the power of building an audience through authentic content.Jason and David share the secret[...]

"Ideas are immortal. They last forever. What doesn't last forever is inspiration. Inspiration is like fresh fruit or milk: it has an expiration date,” - from Rework, by Jason Fried and David Heinemeier HanssonOn this episode, Jason Fried and David Heinemeier Hansson, the Co-founders of 37signals, sit down with host Kimberly Rhodes to share their[...]

Company culture is more than just a buzzword or a section in your employee handbook. It's not something you can just write down and expect to manifest. It creates itself organically, through the attitudes and actions of your team that define how you work and more importantly how you work together. Today, Jason Fried and David Heinemeier[...]

In this episode of Rework we're turning the spotlight onto you, our listeners, with another episode of listener questions. Today, Kimberly Rhodes sits down with Jason Fried and David Heinemeier Hansson, the co-founders of 37signals, to pull back the curtain on the intricacies they faced when hiring a COO for their team, and the intuition-driven decision[...]

In a world where subscriptions have become the norm for everything from streaming services to heated car seats, the team at 37signals recently unveiled a new venture that's poised to reintroduce the notion of software ownership with a pay-once model called ONCE. Today, Kimberly Rhodes sits down with Jason Fried and David Heinemeier Hansson, the co-founders[...]

In our recent episodes, we've been talking about the principles of Shape Up – the cornerstone of 37signals' product development philosophy. We've explored the art of crafting a pitch and the decision-making process that takes place at the betting table. Shape Up acknowledges that there's always more work than time allows, and on today’s episode, we’re[...]

Recently 37signals co-founders David Heinemeier Hansson and Jason Fried found themselves at the center of an unexpected internet storm. It all began when David made a significant announcement: Turbo 8 would no longer be using TypeScript. What followed was a whirlwind of controversy and social media fireworks.  In today's discussion, Kimberly Rhodes sits down with Jason[...]

Picture this: a dimly lit room where velvet-robed figures gather in secret to make decisions of paramount importance as the fate of the pitches for the next product development cycle hangs in the balance. The "betting table” – where the formalized pitches for each six-week work cycle are selected – might seem mysterious but we're about[...]

If you've been following the Rework podcast, you're undoubtedly acquainted with the concept of Shape Up, a cornerstone of 37signals' approach to product development.In this episode, we delve into a core component of Shape Up: the delicate art of crafting a pitch.Join Rework host Kimberly Rhodes as she sits down with 37signals founders, Jason Fried[...]

In this episode of Rework, host Kimberly Rhodes sits down with 37signals founders Jason Fried and David Heinemeier Hansson to hear about the company's fondness for underdogs – small businesses that are scrappy, do more with less, and use creativity over big budgets. If this sounds like you, we'd love to hear from you and just[...]

Bugs are an inevitable part of complex software and aiming for complete bug-free perfection is not only unrealistic, but it hinders progress and product delivery.In this episode of Rework, host Kimberly Rhodes sits down with 37signals founders, Jason Fried and David Heinemeier Hansson to discuss why you need to be realistic about bugs in software[...]

Knowing when you're in over your head and recognizing when a project has gone off the rails are crucial aspects of successful project management. But what are the red flags to watch for to prevent project derailment and how can you tell if a project is doomed to fail—even before you start? This week, Jason Fried and[...]

Unlike some tech giants that have notoriously pulled the plug on beloved products (remember Google's sudden discontinuation of Google Reader?), 37signals takes a vastly different approach with their pledge to support ALL of their products for the life of the internet.This week host Kimberly Rhodes sits down with Jason Fried and David Heinemeier Hansson, the[...]

In today's fast-paced information-saturated world, advice is abundant, but it can be difficult to determine which sources are truly reliable.This week, Jason Fried and David Heinemeier Hansson, the co-founders of 37signals, join host Kimberly Rhodes to discuss the challenges of navigating the ever-growing sea of advice and how to choose the right guidance for your[...]

You’ve no doubt heard the 37signals team talking about leaving the cloud. Well, now the transition is complete!In this episode of Rework, 37signals co-founder David Heinemeier Hansson and Director of Operations Eron Nicholson sit down with host Kimberly Rhodes to discuss the unexpected speed of the move, the decisions, the hurdles they faced, and the[...]

This week, Jason Fried and David Heinemeier Hansson, co-founders of 37signals, join host Kimberly Rhodes to answer listener questions from the recent episode about Two-Person Teams. They tackle topics ranging from two-person team collaboration techniques to their innovative approach to team cooldown periods and the benefits for individuals and the overall project workflow. Listen in as[...]

When should small business owners start paying attention to AI? Is immediate action necessary, or are we already behind? In today's episode, 37signals co-founders Jason Fried and David Heinemeier Hansson sit down with host Kimberly Rhodes to discuss the landscape of AI and its implications for businesses. From the impact on small business owners to the ever-present[...]

Time is a valuable resource that often leaves us longing for more hours to conquer our ever-expanding to-do lists. The relentless stream of emails, meetings, and responsibilities can easily hijack our concentration, reminding us that while we have 24 hours at our disposal, we don't have 24 hours of attention a day.In this episode of[...]

It's been more than seven months since Elon Musk purchased Twitter. Since then, a reported 80% of the company has been let go, reducing their staff from just under 8,000 employees to around 1,500. With all that turmoil, many believed that Twitter would fail completely or stop working, but Twitter's still up!Today, host Kimberly Rhodes, Jason[...]

In a time when many companies are disregarding profitability and spending recklessly, Jason Fried and David Heinemeier Hansson have taken a different approach at 37signals. They believe that caring about costs is a timely concern and a fundamental principle for running a successful small business.In this episode of the “Rework” podcast, they sit down with[...]

If you've been following along with the podcast, you've heard the mention of two-person teams and how 37signals makes the most of its software features and productivity with just two people working together—one programmer and one designer. In this episode of the Rework podcast, 37signals co-founders Jason Fried and David Heinemeier Hansson sit down with Kimberly[...]

On the previous episode of the Rework podcast, Jason Fried and David Heinemeier Hansson, co-founders of 37signals, joined host Kimberly Rhodes to answer listener questions and share their insights on various topics such as project ownership, attracting talent, and building a successful team. This week, they return to address one question that deserved its own episode.Tune[...]

On last week's Rework podcast, Jason Fried and David Heinemeier Hansson, co-founders of 37signals, joined host Kimberly Rhodes to answer listener questions about their approach to design, decision-making, and more.Today, they return to tackle more listener questions, covering a diverse range of topics such as delegating projects, hiring, and remote work.Listen in as they discuss[...]

In this episode of Rework, Jason Fried and David Heinemeier Hansson, co-founders of 37signals, join host Kimberly Rhodes to answer questions posed by Rework listeners. Listen in as they share their insights and experiences in running a successful software company by answering questions from podcast listeners on topics such as 37signals' approach to design, decision-making processes,[...]

In this episode of Rework, Jason Fried and David Heinemeier Hansson, co-founders of 37signals, join host Kimberly Rhodes to discuss the power of taking sabbaticals as business owners.Jason recently returned to work after taking his first sabbatical in nearly 23 years. He and David share their experiences and insights on the benefits of taking extended[...]

In October 2022, 37signals announced they would transition off cloud services in a post titled "Why We're Leaving the Cloud."  Despite the advantages of the cloud, the downsides were too significant for the company. In this follow-up episode to Leaving the Cloud on REWORK, co-founder David Heinemeier Hansson and Director of Operations Eron Nicholson discuss the[...]

Jason Fried and David Heinemeier Hansson, co-founders of 37signals, advocate for taking extended breaks from work, as outlined in their book "It Doesn't Have to Be Crazy at Work." While this practice is relatively common in many parts of the world, it's less common in North America.In this episode of Rework, host Kimberly Rhodes is[...]

Remote work has become increasingly popular in recent years, offering several benefits, such as increased flexibility and the ability to work anywhere globally. However, there are some challenges that come with remote work and it’s certainly not for all companies. In this episode of the Rework podcast, 37signals co-founders Jason Fried and David Heinemeier Hansson discuss these[...]

Writing is crucial for communication and collaboration in both remote and in-person organizations.But how do you find and hire great writers? Today, Jason Fried and David Heinemeier Hansson sit down to share why writing is at the heart of the success of 37signals and why they believe it's essential for every employee to be a skilled[...]

"Everyone should manage themselves" has been a core principle at 37signals from day one and has continued to be key as the company has expanded. Today, Jason Fried and David Heinemeier Hansson sit down to discuss why it’s essential to the success of your company to bring on board self-sufficient employees who require minimal supervision in[...]

37signals has undergone some name changes since its inception over 20 years ago: starting as 37signals in 1999, then changing to Basecamp in 2014, before switching back to 37signals in 2022. Today, Jason Fried and David Heinemeier Hansson sit down to uncover the story behind the name 37signals, the reasoning behind the name changes, and the[...]

Are you working over 40 hours a week while putting your personal life on hold?That's a common trap entrepreneurs, and executives often fall into while striving for success in their careers. It's also the fast track to sabotage your performance and drive yourself into burnout. It's time to re-evaluate your priorities and find a healthier balance.Today, Jason[...]

If you follow Jason Fried and David Heinemeier Hansson, the co-founders of 37signals, anywhere online, you know they aren’t afraid to speak their minds and stand up for what they believe in.  Today, Jason and David sit down to discuss how embracing their viewpoint has led them to go toe-to-toe with some of the industry's biggest[...]

“When dealing with customers, especially those that are angry, there are always two tokens on the table. One is the token for it just doesn't matter. It's not a big deal. And the other token is it's the end of the world. We pick one, and the customer picks the other.”—Chase ClemonsToday, Chase Clemons is[...]

What is your method of connecting with your customers? Does your product or service make sense to them, and do you understand how they see it?  Our perception of what is easy and straightforward and what the customer perceives as easy and straightforward can sometimes differ, making it vital for everyone on the team to hear[...]

With the year ending, it's a good time to reflect on how far you've come in the past year as a company.  Today, the cofounders of 37signals, Jason Fried and David Heinemeier Hansson, discuss the growth of the company in 2022 and some of the significant changes they made this year.  They'll walk us through some of[...]

A small business has many benefits, like being able to move quickly, stay flexible and pivot when needed, something big businesses can't do as easily.  But, with the lure of getting bigger, sometimes small businesses fall into the trap of getting caught up in stiff language and legalese and ending up not sounding like themselves.  Today, the[...]

Customer relationships don't have to last forever. Keeping your hands wrapped around every customer will only lead to trying to evolve into something you're not is the death knell for your business.  Today, Jason Fried and David Heinemeier Hansson discuss the idea that you should let your customers outgrow you from their book, Rework.  Show Notes:  [00:32] -[...]

"Getting out of estimates and getting into appetites and budgets is the single most important thing that we have instituted," - David Heinemeier Hansson  Today, Jason Fried and David Heinemeier Hansson, the co-founders of 37signals, discuss their chapter in Rework on why estimating is not the road to completing projects and what has helped them get[...]

There's a lot of talk in the tech world about getting bigger, growing as fast as you can, and getting investor money so you can scale quickly.  But that's not the only path. And recently, we've seen that being bigger only sometimes works well for companies.  Jason Fried and David Heinemeier Hansson, the Co-founders of 37signals, discuss[...]

Throughout its tenure, 37signals has consistently grown without spending much on marketing. How'd the company do this? By out-teaching their competition.  Recently, they've begun sharing their thoughts on company decisions and even doing product walkthroughs on their YouTube channel.  Jason Fried and David Heinemeier Hansson, the Co-founders of 37signals, discuss the true value of sharing the behind-the-scenes of[...]

Meetups offer remote companies an opportunity to gather away from the day-to-day for more in-depth conversations that foster deeper relationships for the team and bigger leaps for the company.  At the beginning of October, sixty 37signals employees met up in Amsterdam for the first company-wide meetup outside the U.S. Jason Fried and David Heinemeier Hansson, the Co-founders[...]

Co-founders of 37signals, Jason Fried and David Heinemeier Hansson discuss decision making within an organization. Small businesses have the advantage of being nimble and able to change course quickly, so there's no reason to get caught up in the "what ifs." Show Notes:0:47 – Avoiding overthinking and overcomplicating issues1:47 – Getting rid of the "what ifs"4:30[...]

David Heinemeier Hansson, co-founder of 37signals, and Eron Nicholson, Director of Operations, discuss why 37signals is making the move away from the cloud.Show Notes:David's piece, Why We're Leaving the Cloud0:59 - 37signals history with on-premise and cloud storage8:26 - How cloud solutions don't necessary reduce operations teams costs10:58 - What types of companies are the[...]

You've been working on a thing for days, weeks, maybe months and you're still nowhere near finishing. Our natural instinct is to say, "I've already put this much time and energy into it, might as well finish." Well, most of the time this is wrong. You're not getting that time back either way and usually[...]

Building and maintaining momentum is one of the most underrated things you can do when building products. Keep moving forward by shipping work early and often. The longer something takes, the less likely it is you'll finish it. At 37signals, we work in six-week cycles, but even six weeks is a long time, so pepper[...]

At 37signals, we tend to solve problems by finding a "judo solution." The simplest, easiest, cheapest solution that gets you 90% of the way there. It doesn't have to be perfect. It doesn't have to be great. It just has to be good enough. Part of this is reframing and simplifying the problem itself. And,[...]

Meetings are the worst type of interruption. A one-hour meeting with five people is actually five hours of productivity lost. They're also horrible at conveying information. So, why do so many companies jump to meetings as the first option. Next time try writing something up, jumping on a a one-on-one call, or just skip the[...]

A close look at how we develop features at 37signals. Designer Michelle Harjani walks Shaun through the entire process of making the Bubble Up Feature in HEY.Show Notes00:42 - Michelle Harjani (Twitter)00:59 - Bubble Up01:28 - Six-week cycles (Shape Up)01:38 - Set Aside02:56 - Team and project sizes (Shape Up)03:26 - Cool-down (Shape Up)05:04 -[...]

Having a calendar peppered with meetings or other commitments is horrible for productivity. Most people need at least a few hours or even days of completely uninterrupted alone time in order to do their best work. On this episode Jason and David give some strategies for creating the empty space you need to be productive.Show[...]

Are you doing work that matters or are you just doing what you think you should be doing? Sinking too much time into something that you should have quit working on weeks ago is an easy trap to fall into. Avoid it by asking yourself some simple questions:Why are you doing this?What problem are you[...]

Simply describing your pitch can cause the illusion of agreement. Everyone may have a completely different idea of what you're talking about. Try sketching it out, hum the melody you want to create, or, better yet, start building the thing. Removing these levels of abstraction ensures everyone is on the same page.Show Notes00:34 - Getting[...]

If you had to launch your thing in just two weeks what would you cut out? Put off anything you don't absolutely need for launch. You can always build that stuff later when you have more information. It's best to just get it out there!Show Notes05:06 - The Screener07:22 - HEY World

Henry Ford turned wood scraps from Model T production into charcoal. That company is now called Kingsford and it's the leading manufacturer of charcoal in America. 37signals was a small web design firm before it started selling the project management tool it made to communicate with clients. That's now called Basecamp. No matter what you[...]

Any photographer will tell you it doesn't really matter what camera you use if you know how to take a good picture. So often, businesses obsess over getting a fancy office, the best software or breakroom snacks, when they really should be focusing on getting customers and making money. It doesn't matter what gear you[...]

A lot of companies focus on chasing hot trends or new technology. That's all fine and good, but the core of your business should be built around the things that people will always want. In the case of Basecamp, that means speed, simplicity, and great customer service. For a company like Amazon, it means focusing[...]

When things aren't working, it's human nature to throw more at the problem. More money, more people, more time. However, this usually ends up making the problem bigger. So, do less! Reframe the problem in such a way that it can be solved with fewer people, less money, and without endlessly pushing back deadlines.Show Notes00:50[...]

Everyone has more ideas than they can realistically fit in a product. A good museum doesn't just throw everything in its collection up on the walls. There's a curation process. Someone says, "no." It's in making these edits that the real product comes out, so embrace it!Show Notes02:32 - Shape Up02:37 - Six-week cycles (Shape[...]

Basecamp was in Miami last week. I sat down with Jason and David to talk about why we were there, the importance of meeting colleagues in person, and investing in culture.

It's so easy to punt on something; to say, "let's wait until we have enough information to make the perfect decision." Perfect decisions don't exist, putting things off makes them pile up, and you'll end up getting absolutely nowhere. Very few decisions are set in stone. So, make calls as quickly as possible. Don't wait[...]

It's incredibly easy to focus too much on the little details of what you're building. You can spend hours and hours on something that will rarely ship with the final product. And, details are important! But, early on is not the time to worry about them. Focus on the basics first and worry about the[...]

When starting something new, you can work on the stuff you could do, the stuff you want to do, and the stuff you have to do. It's the stuff you have to do is where you should begin. To find that epicenter ask yourself, "if I took this one thing away, would what I'm selling[...]

You can't do everything you want to do and do it well. You just don't have the time, resources, people, etc., so you're going to have to cut some things. But, this isn't a bad thing at all! As with any other early constraints, embrace the editing process. Your product will be better off for[...]

When you're just starting off you're going to be surrounded by constraints. You probably won't have enough time to do everything you want to do. You probably don't have enough people or money either. Don't worry! These are good things! It's when you're boxed in that you're forced to make tough decisions on what to[...]

Businesses can get weighed down by things like excess staff, countless meetings, long-term contracts, etc. The more mass they take on the harder it is change direction. Being able to change direction, to change your mind, is essential to building a successful company.Show Notes07:20 - Newton's laws of motion (Wikipedia)20:34 - Turn the Ship Around!:[...]

A lot of people start businesses with the hope that they'll be able to sell it quickly for a huge pile of money. While this might happen sometimes, it's extremely rare and even worse, the businesses created with this goal sacrifice so much just for the chance to sell. They sacrifice their customers, their employees,[...]

Last episode of the year and we're talking about startups. The new dry cleaner down the street doesn't call itself a startup. The pizza place on the corner doesn't call itself a startup. They're new businesses, that's all! So, what's so special about your tech company that you need a fancy word for it? Startups[...]

Before you start your great new business you'll NEED to hire some people, raise some money, rent an office, buy some ads, etc. etc. OF COURSE YOU DON'T. These are all just the trappings entrepreneurs tell themselves they need, when in reality, all you need is to start making something.Show Notes00:03 - Budweiser Wassup Commercial[...]

Taking outside money to start your business may seem like a good idea, but there are a ton of strings attached... You give up control. Cashing out becomes the #1 priority. It's addictive. It's usually a bad deal. Customers become less important than investors... You get the idea. Outside money should never be plan A.Show[...]

Last episode we discussed how important it is to stand for something and you'd think writing your values down in a mission statement would be a great way to let people know exactly what you stand for. Well, you'd be wrong. Mission statements are almost always vapid, boring, platitudes that end up saying nothing at[...]

Whenever you start something, especially a business it's important to know why you're doing what you're doing. Having strong opinions, standing for something, can help tremendously when it comes to making crucial decisions and creating super-fans.Show Notes03:27 - Embrace Constraints (Getting Real)04:09 - Signal v. Noise04:18 - It Doesn't Have to Be Crazy at Work04:44[...]

"There're just not enough hours in the day!" This is probably the most common excuse people give for not starting something. Well, guess what. There most definitely are a few hours you could probably squeeze in here and there. And, we're not saying you have to quit your day job to do it!Show Notes02:10 -[...]

This week Jason and David discuss the essay titled "Start Making Something." It's only when you start building something the real insights come. Until then, all you have is just an idea. We also talk about Stanley Kubrick films and Jason introduces groundbreaking concepts like perforated pizza and "The Mysterious Cat."Show Notes06:04 - Getting Real17:22[...]

Basecamp was originally designed as a way to manage 37signals' client work and its success can be credited to the fact that it was designed to scratch a very specific itch by the people with that were itching. Now, we're not saying that building something for others is necessarily a bad way to go about[...]

This week we discuss the importance of doing meaningful work. At least meaningful to you. What you do is your legacy, but that doesn't necessarily mean you have to change the world. You just need to be doing something that changes YOUR world.Show Notes03:28 - Bullshit Jobs: A Theory - David Graeber (Bookshop.org)04:37 - Drudge[...]

"Entrepreneur" sounds really fancy. Like a member of some exclusive club. But, what we're really talking about is just someone who starts something. Is it time to retire this word? Is there a better word to replace it? Can a business podcast go 30 minutes without talking about Steve Jobs, luxury cars, and watches?Show Notes09:42[...]

Working long hours, putting in overtime, logging on on the weekends, have become badges of honor, but there's a big difference between work and getting stuff done. This week Jason and David push back against this idea of workaholism.Show Notes01:37 - Six-week cycles (Shape Up)02:46 - On Apple's monopoly power to destroy HEY (Signal v.[...]

Basecamp has always prided itself on staying small and lean. But, with two major products, we're going to change that. The question when looking to grow, however, is "why?"Show Notes03:08 - Highrise03:09 - Campfire03:10 - Backpack07:18 - Software as a service (SaaS)09:41 - Slack: Getting Past Burnout, Busywork, and the Myth of Total Efficiency -[...]

People put too much stock in making long-term plans, but let's call them what they really are: guesses. On this episode we discuss deadlines, business plans, world domination, and Dungeons & Dragons.Show Notes01:06 - Dungeons & Dragons01:20 - Mind Flayer02:00 - Six-week cycles (Shape Up)05:54 - The meaning of a bet (Shape Up)07:23 - Shape[...]

"Fail early and often." You hear this all the time in the tech start-up world. Failure has long been held up as a badge of honor for new start-ups. This week Jason and David take on this idea and make a pitch for learning from your successes instead of your mistakes.Show Notes06:22 - Backpack06:29 -[...]

We continue our revisit of Rework with the essay, "Ignore the Real World." Topics include new ideas failing, risk avoidance, and Marvel movies.Show Notes09:13 - HEY16:49 - Black Widow19:54 - Ruby on Rails

In this episode we dive deep into the introduction and chapter 1 of Rework, The New Reality.Show Notes02:09 - It Doesn't Have to Be Crazy at Work02:14 - Remote: Office Not Required05:15 - Zoom05:35 - rework@37signals.com07:52 - JavaScript11:18 - HEY11:53 - Ruby on Rails12:37 - Shopify13:07 - GitHub13:07 - Airbnb13:08 - Twitch18:05 - Stripe Atlas18:37[...]

Rework is coming back for season 2 this September! In the meantime here's a little bonus to tide you over. Back in the late 90s and early 2000s, during the dot com bubble, Basecamp cofounders, Jason Fried and David Heinemeier Hansson both had run-ins with venture-backed tech startups. These experiences would form many of the[...]

Tibet Sprague is a "communitarian technologist" with a vision for building companies and communities outside of investor-driven, for-profit systems. His current project is Hylo, an online platform for collaboration that's governed by its users.Show Notes"Truss the Process" and "Success is Surviving," our episodes on pay equity - 00:18"Coops: The Next Generation" and "Exit to Community,"[...]

How Basecamp's Michael Berger approached accessibility during the development of HEY, including collaborating with a blind Basecamp user on accessible features that ultimately improved the experience for everyone.Show NotesMichael Berger on Twitter - 00:52Web Content Accessibility Guidelines - 3:49 Apple's Voiceover - 5:32JAWS - 5:39NVDA - 5:41Scott Ballard-Ridley on Twitter - 12:47HEY for Work -[...]

When Robin Petravic and Cathy Bailey bought Heath Ceramics from the company's founders in 2003, they promised to keep the dinnerware maker and its manufacturing workforce in its home base of Sausalito, California. The pandemic provided an opportunity for Heath to recommit to this pledge and create a Living Wage Initiative, which in turn prompted[...]

Upsolve makes a free tool that automates the process of filing for Chapter 7 personal bankruptcy. The organization is an atypical tech startup that's also an atypical non-profit. Co-founder and CTO Mark Hansen comes on the show to talk about how Upsolve alternately embraces and subverts the norms of the tech and non-profit worlds, and[...]

In 2016, software infrastructure consulting firm Truss made salaries transparent across the entire company. Salaries were revealed internally for all employees, from the executives on down. In this episode, Truss CEO Everett Harper and COO Jen Leech talk about why and how they approached their salary transparency project, and how they've adapted this system as[...]

Imagine if gig workers like rideshare drivers or grocery shoppers were compensated for their labor through ownership stakes in the Lyfts and Instacarts of the world. Imagine if companies distributed profits not just to founders and investors, but to their employees and customers. Start.coop is an accelerator for startups that are doing just this—reimagining concepts[...]

Basecamp co-founders Jason Fried and David Heinemeier Hansson talk about HEY World, a new feature of the HEY email service where customers can create a super simple blog. HEY World has no templates, no endless scroll, no ads, no trackers, and no JavaScript. It represents Basecamp's attempt to create a Web 1.0 typewriter for our[...]

Equilibria, a company that makes CBD products for women, has a team of dedicated dosage specialists who do one-on-one consultations with customers. During the pandemic, this team has taken on an unprecedented amount of customer support—bearing witness to the heightened stress and anxiety that their customers are feeling around job security, caregiving, and family life.[...]

A career climbing the ladder in tech and software left Jesse Noller feeling disillusioned and isolated. He found connection, community, and purpose in a different kind of complex distributed system—mushrooms. Today he's the proprietor of a spore-to-table business called The Humble Fungus. (Content warning: This episode mentions suicide.)For free and confidential emotional support, you can[...]

Basecamp recently set out to do a carbon accounting, looking at the company's emissions, as well as meaningful ways to offset and mitigate those impacts. Jane Yang and Elizabeth Gramm, the two Basecampers who took on this daunting and nuanced project, come on the show to discuss not just the work itself, but how they've[...]

Comfort and joy were in short supply this year, but we're doing our best to end 2020 on a cozy note. Merissa of Basecamp support talks about surprising customers with gifts throughout the year, whether it's to thank them for their fandom or apologize for a disappointing experience. Then Wailin shares a few items from[...]

HEY launch, App Store, we can’t take it anymoreAntitrust, masks a must, let’s go eat the upper crustComfy pants, TikTok dance, POTUS rants, protest chantsCOVID cruise can't disembark, David's back in DenmarkWe didn’t start the fire—well, in this case we did.Show NotesAndy Didorosi on Twitter - 00:09"Meet Andy," our episode about Andy joining Basecamp -[...]

Basecamp is winding down a busy year with one more thing: the rollout of its HEY email service for the workplace. Co-founders Jason Fried and David Heinemeier Hansson talk about privacy, marketing, onboarding, and the other considerations that went into making HEY for Work. They also reflect on the roller coaster ride of the last[...]

In the last several years, a group of Basecamp customer support representatives has developed an expertise around "on-call support," or tackling some of the thornier technical issues that require diving into the code base of our applications. This team of self-taught specialists grew out of curiosity, creativity, and an approach to programming that emphasizes fixing[...]

Since releasing Shape Up, the book by Basecamp's Ryan Singer about our approach to product development, we've heard from other companies who've also adopted this methodology. David Nichols is the co-founder and CEO of Loupe, a company that helps design machines for clients in sectors from aerospace to packaging. He comes on Rework to talk[...]

In 2019, Basecamp released Shape Up, a digital book by head of product strategy Ryan Singer about our approach to product development. Since then, Ryan has added sections in response to reader feedback and released a print edition. Ryan comes back on Rework to talk about connecting with other business owners using Shape Up, and[...]

Unlimited paid time off is a common perk in the tech industry, but as one company discovered, an open-ended vacation policy led to confusion and even burnout. Dan Jimenez of Chatbooks comes on Rework to talk about how they shifted from unlimited to mandatory PTO, and how they're recalibrating expectations for work, productivity, and rest[...]

More than ever, the tech industry is re-thinking how work gets done and how great ideas come to light when people are no longer linked by their physical location. In this episode, we have frank but hopeful conversations with Deldelp Medina of Black & Brown Founders and Michael Berhane of People Of Color In Tech.[...]

Better Product is a podcast by Innovatemap, a digital product agency. We are playing their episode featuring Basecamp's marketing designer, Adam Stoddard, who joins them to talk about Basecamp's design philosophy and the thought process behind the look of HEY.com. Show NotesAdam Stoddard on Twitter - 1:04Basecamp co-founder and CTO David Heinemeier Hansson discussed Superhuman in[...]

We talk to two very different small businesses about their Babies at Work programs, where new parents can have their infants with them at the office. With COVID sending so many office workers home—and pushing women out of the workforce altogether—acknowledging employees' whole selves is more important than ever. The companies in today's episode talk[...]

Imagine a corporate privacy policy on a website that was actually comprehensible and written by and for human beings. We talk to companies who have done just this, and what it means to build a business that has respect for privacy baked in from the outset. We also talk to a researcher who's witnessed the[...]

We do a quick check-in with Basecamp CEO Jason Fried about what he's been up to since launching HEY in June. He talks about running the company as the pandemic stretches on, the importance of not making promises, and learning to swim.Show Notes"Greetings from Mojito Island," our check-in episode with DHH - 00:14"Hey, What's Going[...]

Basecamp co-founder and CTO David Heinemeier Hansson has been on a not-totally-intended sabbatical from both work and Twitter, and on an entirely intended break from living in the U.S. He checks in from Europe to talk about how he's managing his time off as the boss, and what developments back at Basecamp briefly pulled him[...]

Culture writer Anne Helen Petersen, author of the new book Can’t Even: How Millennials Became the Burnout Generation, comes on the show to talk about how the real estate agents of the reality show Selling Sunset embody toxic ideas around work, passion, and career success. Along the way, Anne and Wailin discuss Christine's outfits, how[...]

Basecamp recently suffered three outages in a week. Programming lead Jeremy Daer and director of operations Troy Toman come on the show to discuss their approach to customer communication around these kinds of incidents. They talk about public accountability, mental health, and why the human side of incident response is just as critical as the[...]

Basecamp has closed its physical office after a 10-year run in Chicago's West Loop area. In this episode, we say good-bye to the neighborhood and two of its businesses. J.P. Graziano and un-cooked are small, family-owned restaurants on either side of the longevity spectrum: Jim Graziano is the fourth-generation owner of an Italian food importer-turned-sandwich[...]

A group of startup founders, investors, and thinkers are reimagining corporate ownership to take into account all of the people who help build the business—not just executives and investors, but customers, users, and suppliers. Their vision for Exit to Community is outlined in this zine, and two of its authors come on Rework to talk[...]

We're back from our August hiatus! To kick things off, we have a conversation with Tara Reed, the CEO of Apps Without Code. She started an online art advising business without knowing how to code, and that early success led to an entire company and educational program that teaches others how to do the same.[...]

Basecamp co-founder David Heinemeier Hansson sparked a national controversy this week when he posted a series of livid tweets about how his wife received a much lower credit limit than he did on their Apple Cards, despite applying with the same financial information. What began as a rant against opaque algorithms turned into a regulatory[...]

In the spring of 2019, Danny Caine, the owner of the Raven Book Store in Lawrence, Kansas, overheard a customer saying she could buy a new hardcover online for $15. Danny took to Twitter to explain the economics of independent bookstores and the thread went viral, putting the 32-year-old small business in the national spotlight.[...]

Basecamp co-founder and Chief Technology Officer David Heinemeier Hansson has been ranting on Twitter about monopolistic practices in Big Tech for a while, and he recently got an unexpected opportunity to air his grievances about Google, Apple, and Facebook in front of a congressional subcommittee. In this episode, David debriefs on his experience and Basecamp’s[...]

Basecamp probably wouldn't exist today if not for an email that David Heinemeier Hansson sent Jason Fried in 2001. That correspondence was the beginning of a partnership that produced Basecamp, several books, and most recently HEY, the company's new email service. This episode is our love letter to email. Hear from David and Jason, as[...]

Basecamp released its new email service, HEY, on June 15. It was supposed to be a calm, controlled product launch, but what followed was a period that CEO Jason Fried described as "chaotic, enthralling, (and) horrible." Basecamp got into a public fight with Apple over the HEY iOS app and the customer support team made[...]

Basecamp co-founders Jason Fried and David Heinemeier Hansson held a recent livestream session where they answered questions about HEY, the company's new email service. You can listen to Part 1 or watch the entire livestream on YouTube.Show NotesQ1: What's the timeframe on new features? - 00:38HEY for Work - 00:50Shape Up - 1:13Apple vs. HEY[...]

Jason Fried and David Heinemeier Hansson held a livestream session where they answered audience questions about Hey, Basecamp's new email service. In Part One, they discuss feature requests, customer support, and plans for hiring. The full Q&A can be viewed on YouTube.Show NotesHEY.com - 00:10Jason Fried on Twitter | DHH on Twitter - 00:24Jason and[...]

Basecamp's marketing designer, Adam Stoddard, talks about how Hey's visual brand came to be. He discusses influences from Pixar to Charles and Ray Eames to The Raveonettes, and reflects on what it's like to work as a department of one on such an all-encompassing project.Show NotesManos: The Hands of Fate - 00:04Mystery Science Theater 3000[...]

To show off the features of HEY, Basecamp's new email service, we needed a fully featured and realistic demo account. That meant writing dozens of fictional emails—a task that fell to Merissa of Basecamp's customer support team. She comes on Rework to talk about her epistolary opus.Show NotesHEY website | @heyhey on Twitter - 00:22Team OMG[...]

Basecamp design lead Jonas Downey was one of the first people to experiment with what would eventually become Hey, Basecamp’s newly launched email service. Jonas comes on Rework to talk about building software for humans, preserving a sense of fun weirdness as a new product evolves, and managing a big launch during a tumultuous time.Show[...]

Basecamp has launched Hey, a new email platform with a strong point of view. It's also one of the stupidest things Basecamp has ever attempted. Co-founders Jason Fried and David Heinemeier Hansson talk about the philosophy around time, attention, and privacy that forms the backbone of Hey, why Inbox Zero is a tyrannical scam, and[...]

On June 15, Basecamp launches a new email service called Hey. One of its features is that it blocks tracking pixels that report back to the sender when and how you read an email. In this episode, Basecamp's marketing team talks about their difficult search for an email newsletter provider that doesn't track subscribers. And[...]

Andy Hunter launched Bookshop.org in January as a platform to help independent bookstores take and fulfill online orders. Shortly afterward, the pandemic forced small businesses to close their physical doors and Bookshop.org found itself trying to manage three years of growth in three months. Andy comes on the show for a deep dive into how[...]

The pandemic has caused enormous job losses and forced many companies to rethink the nature of work. In this episode, two Stanford students talk about the online resource they built to help fellow students whose summer internships were canceled, and Wildbit CEO Natalie Nagele returns to Rework to discuss the launch of People-First Jobs, a[...]

A growing number of companies have turned to employee surveillance software to monitor their newly remote workforce. Basecamp, which has taken a hardline stance against surveillance of all kinds, decided to ban makers of this "tattleware" from integrating with our products. Basecamp CTO David Heinemeier Hansson comes on the show to talk about how a[...]

The government may not consider comic book shops, indoor plant stores, and small boutiques "essential," but these businesses are vital to the unique fabric of their neighborhoods and downtowns. Without foot traffic, they're finding new ways to connect with customers and stay afloat, all while navigating supply chain disruptions and e-commerce logistics. Show NotesAlleyCat Comics[...]

We call up our friend and former colleague Esther Lee, who lives with her husband on a 35-foot sailboat named Hope in Jacksonville, Florida. Esther, an "idealist in hiding," talks about how living smaller gives her more space to turn outward and care for others, especially now.Show NotesEsther's bio at the Poetry Foundation - 00:25The[...]

Endless Zoom meetings, being cut off from friends, the widespread cancellation of summer fun, ricocheting between boredom and anxiety—kids have it pretty rough! And it's no picnic for their parents, either. In this episode, businesses built on offering in-person enrichment for children talk about how they're adapting to reach families and stay resilient during this[...]

Basecampers Nathan Anderson and Joan Stewart talk about their love of baking bread and how to get started if you're a newbie. As Joan says, you just have to believe.Show NotesThe New York Times chocolate chip cookie recipe, adapted from Jacques Torres  - 00:43Nathan Anderson on Twitter - 1:00Nathan attended Artisan Bread Camp, taught by[...]

CEO Jason Fried and Head of Strategy Ryan Singer talk about the Shape Up approach to product development that we use at Basecamp. They discuss organizing work in six-week cycles, how to handle disagreement, and how so much of the process boils down to making trade-offs. You can also watch the full video of this[...]

Several of Basecamp's working parents talk about (not) getting things done with small children around, navigating responsibilities and feelings with partners, structuring the day, primal screaming, and more. You can also watch the full video replay of this Q&A session.Show NotesGoing Remote series on YouTube - 00:10Basecamp's Remote Resources page - 00:39Question 1: If you’re[...]

David Sax is the author of the new book The Soul of an Entrepreneur: Work and Life Beyond the Startup Myth. He comes on the show to debunk the Silicon Valley narrative that only a rarefied subset of people can succeed as founders, and shares examples from his book of business owners whose complex relationship[...]

Going Remote is a series of bonus episodes where different Basecampers answer questions about how they do their work remotely. In this episode, Merissa Dawson and Chase Clemons answer questions about providing customer support, including how they talk to angry customers and how they onboard new team members. The full version of their Q&A, including[...]

Fitness studios, like many other businesses, had to scramble to change over from in-person to virtual operations almost overnight. In this episode, three business owners in the fitness and wellness industry share their stories of how they've pivoted and how they're continuing to look after their communities' well-being during a difficult time.Note: After we wrapped[...]

We're starting a new series of bonus episodes called Going Remote. We'll have different Basecampers answer questions about how they do their work remotely. In this first episode, design lead Jonas Downey talks about how he and his team collaborate with each other, give feedback, and communicate with their developer colleagues. These episodes are adapted[...]

We're back from hiatus! In this episode, we sit down with Quaker theologian and small business owner Wess Daniels, the author of the book Resisting Empire: The Book of Revelation as Resistance. He talks about the value of silence; reshaping systems of money and power; and building community during a time of struggle. Show NotesWess[...]

We place a long-distance phone call to Antarctica to chat with Kathrin Mallot, an astrophysicist who works at the IceCube Neutrino Observatory in the South Pole. In this episode, Kathrin talks about preparing for a work assignment in a super remote part of the world; practicing self-care during the punishing Antarctic winter; getting along with[...]

This is the second part of a two-hour live Q&A on remote work that Jason Fried and David Heinemeier Hansson held last week. Part 2 covers questions about interruptions, mental health, hardware and software tools, and building culture as a remote company. You can find Part 1 on our feed in your podcast app or[...]

Nom Wah Tea Parlor is New York Chinatown’s oldest dim sum restaurant. For decades, it served Cantonese dumplings and rolls in the traditional way, from trolleys pushed around the restaurant. When Wilson Tang took over Nom Wah in 2011, he switched from trolleys to menus with pictures and started serving dim sum through dinner. He[...]

Earlier this week, Jason Fried and David Heinemeier Hansson held a live Q&A about remote work. We're splitting the session into two episodes. Part 1 covers questions about video calls, brainstorming, setting priorities, and good management during a time of stressful transition. If you'd like to watch the Q&A session in its entirety, you can[...]

Basecamp is a remote company, so we're less disrupted by the current pandemic than many other businesses, but we're still taking steps to keep folks safe. Jason Fried talks about canceling the company's April meetup and closing the Chicago office. Rework will be taking a few weeks off so we can get set up with[...]

We at Basecamp love to preach the virtues of the 8-hour work day, but where did it come from? (Hint: Not from Henry Ford!) Labor historian Emily Twarog explains the origins of the 8-hour work day and why it was so short-lived in the U.S.Show Notes"This CEO thinks it's crazy to work more than 40[...]

Jarred Lustgarten left a Wall Street career to start a rug-cleaning business with $600 in borrowed money and a stack of flyers. A decade later, J.L. Carpet & Upholstery is profitable and Jarred has a very visible reminder on his hands of his commitment to his vocation.Show NotesIrin Carmon's website | Twitter - 00:40J.L. Carpet[...]

Basecamp the app is over 15 years old, which means Basecamp the company is responsible for safeguarding more than a decade's worth of customer data—including 370 terabytes of data stored in non-active accounts. In this episode, Basecamp data analyst Jane Yang talks about a big, ongoing project at the company to clean up those inactive[...]

Basecamp co-founder and CTO David Heinemeier Hansson and entrepreneur and angel investor Jason Calacanis debate the gig economy, democratic socialism, and whether the American dream is dead. The conversation in this episode is adapted from a longer interview that can be found in full at This Week in Startups.

Some of our most famous poets had day jobs: Robert Burns was a tax collector; William Carlos Williams was a doctor; Audre Lorde was a librarian and professor. Poetry has a lot to say about work and can serve as a meeting place, a provocative memo, or a break from the daily grind. In this[...]

Every year for the past decade, Mert Iseri has chosen a new skill to learn. This annual challenge has taken him from a magicians' club to chess tournaments where he's competed against eight-year-olds. In this episode, Mert talks about chasing the joy of being challenged just the right amount and what he's learned from being[...]

Sahil Lavingia once believed his startup was headed for unicorn status, but his journey through Silicon Valley—the viral launch on Hacker News, $8 million in venture capital, the glowing press—led to a very different outcome. In this episode, Sahil reflects on life outside the literal and figurative confines of Silicon Valley, and the satisfaction he[...]

Basecamp co-founder and Chief Technology Officer David Heinemeier Hansson has been ranting on Twitter about monopolistic practices in Big Tech for a while, and he recently got an unexpected opportunity to air his grievances about Google, Apple, and Facebook in front of a congressional subcommittee. In this episode, David debriefs on his experience and Basecamp's[...]

Basecamp CEO Jason Fried is back in the studio with an update on the company's Chicago headquarters. Basecamp will be leaving its office this summer after a 10-year run, and Jason is looking at a number of options—including a space that will bring him full circle with one of his original 37signals partners. Show Notes"Office[...]

Matthew Vincent, a member of Basecamp's Ops team, spoke at Nomad City 2019 about life as a remote worker. Close your eyes and pretend you're in the Canary Islands as you listen to this audio version of Matthew's talk.Show NotesMatthew Vincent's Nomad City speaker bio - 00:30Nomad City - 00:34d20 System (Wikipedia) - 1:23"Thirteen Months[...]

Welcome back! We're kicking off the new year with an episode full of practical advice about onboarding new employees. Ashley Bowe from Basecamp's customer support team talks about how they welcome and train new colleagues, and leadership coach Karen Catlin of Better Allies shares advice and examples of what companies can do to build more[...]

Listeners may remember that last year Wailin watched ALL of the holiday rom-coms and decided to share them with me on our ill-advised holiday bonus episode. Well, we're bringing it back! This year Wailin made Shaun watch The Knight Before Christmas. It's got magic, chivalry, time travel, wide-legged pants, and an inexplicable post-credit scene. Is[...]

In this anxious era of bullying, teen depression, and school shootings, tech companies are selling software to schools and parents that make big promises about keeping kids secure by monitoring what they say and write online. But these apps demand disturbing trade-offs in the name of safety. In this episode, we dive into the normative,[...]

Get out your Bunsen burner! It's time to do some experiments. In this episode, we talk to two businesses that aren't afraid to try new things. First, the three founders of The Mad Optimist, a soap company in Indiana, talk about letting customers choose what they pay for their products. Then Natalie Nagele, the co-founder[...]

Dave Teare is the co-founder and official "heart and soul" of 1Password, which recently raised $200 million in its first round of venture capital. Basecamp is a longtime happy customer of 1Password and also a longtime critic of venture capital, so the funding announcement led to some back-and-forth on Twitter between Basecamp co-founder David Heinemeier[...]

Workplace cultures in politics and tech share many similarities: Overwork is glorified; long hours are the norm; employees are expected to respond to communication instantly, no matter the day or time; and those that opt out are seen as lacking hustle or ceding ground to competitors. Marty Santalucia, a political consultant in Pennsylvania, wanted to[...]

Basecamp has a long history of experimenting with "freemium" models and recently launched its most generous free plan yet: Basecamp Personal. Co-founders Jason Fried and David Heinemeier Hansson talk about the debate and data analysis that went into the launch, what makes this a little scary, and why it's healthy for a business to experiment.Show[...]

Basecamp has cut back its reliance on Amazon and Google, but there's one area where it's tough to find alternatives to Big Tech: cloud services. Even so, there are ways to cut spending on this $3 million annual expense while keeping the company's apps running smoothly. In this episode, Blake Stoddard on Basecamp's Ops team[...]

Basecamp co-founder David Heinemeier Hansson sparked a national controversy this week when he posted a series of livid tweets about how his wife received a much lower credit limit than he did on their Apple Cards, despite applying with the same financial information. What began as a rant against opaque algorithms turned into a regulatory[...]

Jason Meller - 00:25"What is SSL?" - 1:13This is Outback Steakhouse's page for the Bloomin' Onion, which is categorized as an "Aussie-tizer." Yes, that's what Outback calls appetizers. I cannot un-know this fact and now I pass it to you. - 2:43"At an Outback Steakhouse Franchise, Surveillance Blooms" (Wired) - 2:51"Presto Launches Computer Vision Product[...]

Simulacra and Simulation by Jean Baudrillard - 2:57Max Temkin is a Chicagoan and a co-creator of Cards Against Humanity - 4:01Little Free Library - 4:04Maverick by Ricardo Semler - 4:48Berkshire Hathaway shareholder letters by Warren Buffett - 5:27Amazon's 2018 shareholder letter by Jeff Bezos - 5:38Listen to our previous episodes about hiring a director of[...]

Art19 - 1:02The Distance - 1:09Tweet from Kevin Finn to DHH / "Heal the Internet" - 1:15Buzzsprout - 1:21Video about Art19's new ad technology - 1:28DHH's tweet about leaving Art19 ASAP - 3:23Transistor - 3:52Lex Friedman - 4:16"Breaking: Two Top Stitcher Executives leave for Art19" (Hot Pod) - 10:58California Consumer Privacy Act (Wikipedia) - 23:20Justin[...]

"In the Market for a Marketer," our previous episode - 00:22Andy Didorosi | Detroit Bus Co. - 00:50"How Detroit ended up with the worst public transit" (Detroit Metro Times, 2014) - 1:45"Baby Shark (doo doo do doo do doo), explained" (Vox) - 16:00Jalopnik - 17:15Andy's talk at the 2014 Adobe 99U Conference, "What Detroit Taught[...]

"Hire When It Hurts," our previous episode about hiring - 00:57"Farewell, Happy Camper," our episode about rebranding Basecamp - 1:51A Signal v. Noise post by Jason about design challenges for job candidates - 4:26Detroit Bus Co. - 11:17

She Said: Breaking the Sexual Harassment Story That Helped Ignite a Movement by Jodi Kantor and Megan Twohey (IndieBound.org) - 00:40Playing at the World: A History of Simulating Wars, People and Fantastic Adventures, from Chess to Role-Playing Games by Jon Peterson (IndieBound.org) - 1:14"Independent Women," our previous podcast's episode about Women & Children First bookstore[...]

DHH on Twitter - 00:53Matt Mullenweg's website | Twitter - 00:57The Twitter conversation that started the debate - 1:07WordPress.org - 1:40Automattic website - 1:45Automattic's Series D funding announcement - 1:54Matt Mullenweg's interview with TechCrunch - 3:30"Netflix CEO Reed Hastings: Sleep Is Our Competition" (Fast Company) - 9:19A 2005 demo by DHH on creating a blog[...]

Mike Davidson's blog post on Superhuman, "Superhuman is Spying on You" - 00:13Mike Davidson's tweet about Superhuman - 00:35"Marking the end of pixel trackers in Basecamp emails" and "Let's stop shaking people down for their email addresses" (Signal v. Noise) - 00:57"You can heal the internet" (Signal v. Noise) - 1:18The EU's official website about[...]

A GQ profile of Japan's Kapital Denim - 1:26Pure Blue jeans - 1:44Meghan Markle - 2:39For a great peek into the denim industry and its environmental impact, we recommend this episode of the Articles of Interest podcast - 2:57David Hieatt - 3:18Hiut Denim | Facebook | Instagram | Twitter - 3:20A 2002 BBC story about[...]

Basecamp.com - 00:19Adam Stoddard on Twitter - 00:29"Connecting the dots: How we put a smile on the Basecamp logo" (Signal v. Noise, October 2015) - 1:22You can see the 37signals logo in the upper right corner of this website - 3:4837signals changed its name to Basecamp in 2014 - 4:20 Jonathan Van Ness - 5:23Garmin's BaseCamp[...]

Jason's tweet - 00:18"Six Hours of Phone Calls," our episode about hiring an SEO consultant - 00:44Adam Stoddard, Basecamp's marketing designer - 2:17CNBC's story on Jason's tweet - 3:35CNN story on Burger King's mobile app promotion that trolled McDonald's - 10:18

Ty Fujimura on Twitter - 00:52Ty's Medium essay, "The Cult of Overwork (And How to Avoid It)" - 00:54Cantilever website - 1:10Cal Newport's website - 8:47"The Cult of Overwork," James Surowiecki's New Yorker piece - 22:56Wild Hearts Can't Be Broken - 25:54 (Wailin would like to say that she describes the circus trick incorrectly: The[...]

We're taking off the month of August! During our hiatus, we'll be playing some vintage episodes of the 37signals Podcast, a show that Basecamp ran from 2009-2011 (and then forgot all about until Wailin came across the show during an unrelated Google search). In this episode, Basecamp (then 37signals) co-founders Jason Fried and David Heinemeier[...]

We're taking off the month of August! During our hiatus, we'll be playing some vintage episodes of the 37signals Podcast, a show that Basecamp ran from 2009-2011 (and then forgot all about until Wailin came across the show during an unrelated Google search). In this episode, Basecamp (then 37signals) co-founders Jason Fried and David Heinemeier[...]

We're taking off the month of August! During our hiatus, we'll be playing some vintage episodes of the 37signals Podcast, a show that Basecamp ran from 2009-2011 (and then forgot all about until Wailin came across the show during an unrelated Google search). In this episode, Basecamp (then 37signals) co-founders Jason Fried and David Heinemeier[...]

Our previous two episodes, Shape Up and Shape Up Roundtable - 00:37Welcome Industries website | Twitter | Instagram - 1:16Pam's bio at Northwestern University - 1:31Brandon Williams' website - 3:31Umbra - 3:39Brandon's original idea for Float | Umbra product page - 3:54Kickstarter for the cork bag - 5:23Kickstarter for the photo frame - 5:56Kickstarter for[...]

Last week's episode, an introduction to Shape Up - 00:11Shape Up: Stop Running in Circles and Ship Work that Matters by Ryan Singer - 00:18Ryan Singer on Twitter - 1:18Conor Muirhead on Twitter - 1:22Jeff Hardy on Twitter - 1:27"Get One Piece Done" - 5:08"Affordances before pixel-perfect screens" - 10:02"Work is like a hill" -[...]

Books by Basecamp - 00:13Shape Up: Stop Running in Circles and Ship Work that Matters - 00:17Ryan on Twitter - 00:19Breadboard on Wikipedia and in Shape Up - 6:30Forrest M. Mims III on Wikipedia - 7:00"Planning is Guessing," our episode featuring Jason Fried on six-week cycles (his segment starts at 10:03). See also his Signal[...]

Big Integer, our episode about the outage - 3:56DHH's posts on subsequent outages - 3:59"Basecamp is hiring a Head of Marketing" (Signal v. Noise) - 6:15archive of past talks by Basecampers - 6:29Books by Basecamp - 6:30Six Hours of Phone Calls, our episode about looking for an SEO consultant to help with Basecamp's Google ranking[...]

Adam Stoddard on Twitter - 00:45Jason's tweet asking for SEO consultant recommendations - 1:36For more on design challenges as part of the hiring process, check out our episode "Hiring Is Not Hazing" - 4:12

A peek inside Basecamp's office in Chicago - 00:21"The open-plan office is a terrible, horrible, no good, very bad idea" (Signal v. Noise) - 00:34"Library Rules: How to make an open office plan work" (Signal v. Noise) - 00:43Tommy George on Twitter - 1:30YouVersion Bible app - 1:31Zemana - 13:39

Nikki Sylianteng on Twitter - 00:34"Thanks to Popular Demand, Planters Cheez Balls and Cheez Curls Are Back" (Kraft Heinz press release) - 2:54Nikki's tweets about eating Cheez Curls - 3:24

Jonas Downey on Twitter - 00:08Quiznos website - 00:21"We Love the Subs" commercial - 00:46Joel Veitch's site, Rathergood - 3:04Tarsier on Wikipedia - 4:29"We Like the Moon" video - 5:27Ty Harper's website - 5:45The Martin Agency website - 5:49Kerry Feuerman's website - 6:30Quiznos coupon commercial - 15:57Quiznos Huns commercial - 16:00REGO Restaurant Group on LinkedIn[...]

This is a lightly edited version of a keynote address Basecamp co-founder and CTO David Heinemeier Hansson delivered at RailsConf 2019 about "open source, markets, debts, purpose, and no less than the meaning of life." David also sits down with Shaun to talk briefly about how he approached this keynote differently than past talks.

Buffer's website - 1:24Carolyn Kopprasch on Twitter - 1:45Buffer CEO Joel Gascoigne on Twitter - 11:32Buffer's Open blog - 22:59"Remote Team Meetups: Here's What Works For Us" - 23:08

In April, Basecamp Support team member James Glazebrook gave a talk at Support Driven Expo Europe about Everyone On Support. It's an all-hands program where Basecamp employees rotate through a day of working in customer service. James noticed the system—while well-intentioned—wasn't working properly, and set out to fix it. And that, as James himself might[...]

If you have a question you'd like answered on the next Mailbag, leave us a voicemail at (708) 628-7850!

To listen to more of The Heartbeat Podcast, visit https://knowyourteam.com/blog/podcast/ or look for the show wherever you listen to podcasts.

Claire Lew on Twitter / Know Your Team website — 00:15The Heartbeat Podcast — 00:34Know Your Team's "About Us" page — 1:04"Building Know Your Company" (Signal v. Noise) — 8:04"How we put together a simple deal to spin off Know Your Company" (Signal v. Noise) — 12:31"Want to be a better manager? Work as a[...]

We're introducing a new segment called Last Week with Jason Fried, where Basecamp's CEO talks about a task or concern that recently fell on his plate. In this inaugural episode, Jason talks about how the end of the company's lease on its Chicago office leaves him with a big decision on how to design a[...]

Our 2017 episode, "Can You Sell Water? Part 2" - 00:29The Institute for Justice Clinic on Entrepreneurship at the University of Chicago - 00:37The study "The Growth, Scope, and Spatial Distribution of People With Felony Records in the United States, 1948–2010" was published in the October 2017 issue of Demography - 3:23Microsoft made $16,005 in[...]

We're introducing a new segment called Check-Ins, where we talk to folks at Basecamp about their answers to recurring questions that get asked of everyone here. Recently, Jeremy Daer on our Security, Infrastructure, and Performance team dealt with an incident where an Internet scammer was fraudulently posing as a Basecamp recruiter to collect personal information[...]

The DHH tweet that started it all - 00:36Wailin's tweet about the Chicago Tribune - 2:23Laura Hazard Owen on Twitter - 2:55NiemanLab - 3:34Consumer Federation of California - 4:21California Senate Bill 313, which former Governor Jerry Brown signed into law in 2017 - 5:40California News Publishers Association - 6:31The New York Times' cancellation screen -[...]

Read David Heinemeier Hansson's blog post and Jeremy's follow-up post on the mass-login attack.Our episode on the Big Integer outage - 00:41The big Code Red moment starts at 3:06 of this clip but c'mon, just watch the whole thing - 00:48Jim Mackenzie on Twitter - 1:15Background on the data breaches at Marriott, Equifax, and Yahoo[...]

In 2004, Basecamp CTO David Heinemeier Hansson released a framework called Ruby on Rails that has since been used by over 1.2 million web applications including Twitter, Airbnb, Hulu, and, of course, Basecamp. In this bonus episode of Rework, David talks about creativity, finding a passion, and how writing Ruby changed the way he thinks[...]

Hello, Mallory - 00:20The Baby-Sitters Club - 00:40Aja Hammerly's website - 2:18Aja's post, "There Is No Perfect Interview" - 2:22Aja's tweets on hiring from November 2018 - 7:24A blog post by Basecamp CEO Jason Fried that talks about design challenges - 14:20Aja on Twitter - 23:15For further reading from Basecamp on this topic, Jim Mackenzie[...]

The IceCube website - 00:46What is a neutrino? (Scientific American) - 1:13SNOLAB in Canada is an example of a neutrino observatory located in an old mine - 1:58When neutrinos collide with other particles, a blue light is emitted. This is what IceCube detects. Read more about this blue light and IceCube in this article from[...]

"Happy Pacifists," our episode about violent rhetoric (and its opposite) in business - 00:24"Big Integer," our episode about how Basecamp managed a major outage - 00:30"Spark Joy with DHH," our episode about applying Marie Kondo's tidying-up principles to business - 00:38Liz Fosslien's website. Mollie West Duffy's website. Their joint website. - 1:22No Hard Feelings: The[...]

Signal v. Noise - 1:49Episode 01, "Sell Your By-products" - 2:00"Signal v. Noise moves to Medium" - 2:37Jason Fried and Adam Stoddard - 2:48Medium's changed policy on custom domains - 3:55Medium's membership program - 6:10A Vox article on how Tumblr's ban on adult content negatively affects the broader community - 7:30History of WordPress - 9:55A[...]

Marie Kondo’s official website - 00:14Marie Kondo's interpreter is Marie Iida and here's a Quartz interview with her - 00:28Author Courtney Milan's Twitter thread on Marie Kondo's misunderstood advice about books - 00:49Everything Wailin learned about arguing on social media she learned from DHH in the "Pick A Fight" episode of Rework - 1:00The Life[...]

On Thursday, November 8, Basecamp 3 went down for almost five hours. It was the worst outage to hit the company in a decade and a stress test of Basecamp's practices around internal communication, customer support, and calm work. Today's episode goes inside the company on November 8 to see how the outage unfolded.Show NotesJason[...]

We tried to record an episode, but there were more important things to talk about. See you in 2019 with more episodes of REWORK.

After yet another round of revelations about Facebook's use of customer data, Basecamp has decided to become 100% Facebook-free. We've actually been off Facebook proper for a while, but on Wednesday we decided to remove the company from Instagram and WhatsApp as well. This is a conversation with Basecamp's CTO, David Heinemeier Hansson, about making[...]

On the last episode of Rework, we talked about the dangers of using violent language in a business context. We've had to grapple with other kinds of problematic language at Basecamp as well. In this mini bonus episode, Shaun talks to programmer Jeremy Daer about shedding harmful terms for database relationships that persist in the[...]

The Brigham Young/Utah "Holy War" game is so famous it gets its own Wikipedia entry - 00:03Steve Jobs' quote about going "thermonuclear" against Android was first revealed in Walter Isaacson's biography - 1:18Joshua Gubler's website - 1:49David Wood's website - 1:57Joshua Gubler and David's research, conducted with Nathan Kalmoe of George Washington University, was published[...]

Books by Basecamp - 00:18Harper Business - 3:52Adam Stoddard, Basecamp's marketing designer and the designer of the new book's cover - 4:01Jason Zimdars, Basecamp designer and book illustrator - 5:26Mike Rohde, the illustrator for Rework and Remote - 5:45Charles Darwin on Daily Routines, a blog that became the book Daily Rituals: How Artists Work, edited[...]

Rachel Ernst, VP of employee success at Reflektive - 00:41Reflektive’s #MyWorstPerformanceReview contest and the winners - 2:12Basecamp CTO David Heinemeier Hansson’s classic screed against fundraising and startup culture - 7:00Reflektive’s press release on its $60M Series C - 7:32Watch a real-life design review with Conor and Basecamp CEO Jason Fried - 13:46Hey, did you know[...]

Behold the wonder of raclette - 00:59Looking for a calm company while job searching - 2:33How a business that deals with clients can work more calmly - 4:24The 37signals manifesto - 6:03Applying calm principles in a school setting - 8:40The Centers for Disease Control and Prevention say most schools start too early - 10:24Alfie Kohn’s[...]

Our previous episode - 0:11It Doesn't Have to be Crazy at Work by Jason Fried and David Heinemeier Hansson - 0:19Rework by Jason Fried and DHH - 0:37The story of Squatty Potty - 1:13This Unicorn Changed the Way I Poop, the original viral video - 1:28

We’re taking your questions for David and Jason to answer in an upcoming mailbag episode! Leave us a voicemail at (708) 628-7850 and you'll be entered into a drawing for an autographed copy of It Doesn't Have to be Crazy at Work.Listen to the first part of this interview - 0:23Jason and David’s previous books[...]

We’re taking your questions for David and Jason to answer in an upcoming mailbag episode! Leave us a voicemail at (708) 628-7850 and you'll be entered into a drawing for an autographed copy of It Doesn't Have to be Crazy at Work.It Doesn't Have to be Crazy at Work - 1:05Jason and David’s previous books[...]

"Thanks, Basecamp, for the memories and the lessons" on MediumNoah Lorang on Twitter - 00:40Noah's post on Reddit - 6:47"Convert Geological Info into a Custom Map for 3D Printing and Milling" in Make: magazine - 7:23Rick and Morty - 9:34"Can it be 'art' if it's made with a robot's help?" on Medium - 24:45Elevated Woodworking[...]

Take A Break, our last regular episode before sabbatical - 2:47Why we only work 4 days a week during summer (Signal v. Noise) - 3:02Carcassonne in southern France is a UNESCO World Heritage site - 4:11It is also a board game that Shaun enjoys! - 4:14Wailin thought she discovered Aperol spritzes in Europe but it[...]

Shaun and Wailin are still on vacation, but we have another of our favorite episodes from our previous podcast, The Distance, which was about long-running businesses. Wailin's pick is this story of America's last bicycle manufacturer.

Shaun and Wailin are on vacation! During our hiatus, we're bringing you our favorite stories from our previous podcast, The Distance, which was about long-running businesses. Shaun's pick is this story of a 90-year-old jewelry store and how running a business can be a true labor of love.

Rework made its podcast debut with an episode called "Sell Your By-products" in August 2017 — 00:37A list of employee benefits at Basecamp — 00:51Adeline Koh is the founder of Sabbatical Beauty and you'll also find her in the company's very friendly and welcoming Facebook group — 1:45Adeline's essay on starting a business while on[...]

In a bonus conversation with Sarah Park of MeetEdgar, she talks about making the company handbook public and why they have a policy of opening up meetings and conversations to everyone.

One of our colleagues on the Basecamp customer support team, Jayne Ogilvie, wanted to find out how other tech companies with remote staffs handle issues like communication, career development, and hiring. Jayne sent out a survey and got back a wealth of information and ideas about how other teams work together. In this episode, we[...]

A famous guy once said, "Pay no attention to that man behind the curtain!" But he was a grifter. In fact, going behind the scenes—whether it's a factory tour or cooking show—can be a valuable experience for both visitors and guides. In this episode, we crash a middle school field trip to the Method soap[...]

Who needs a fancy office when you can work out of a dingy food court? Who needs fancy equipment when you can buy what you need at Walmart? Who needs to hire an SEO specialist? What does an SEO specialist do, anyway? (A question for another episode, or maybe another podcast altogether.) On this episode,[...]

Do you struggle with finding the right podcast? Are you tired of true crime shows and hosts trying to sell you a mattress? Introducing Rework, a podcast that's free of both murder and midroll ads. When you listen to this episode of Rework, you'll learn the fascinating history of infomercials and hear sales tips from[...]

Alison Green of Ask A Manager, whom we featured in our previous episode, gives her advice on a couple of questions too. Topics covered:Communicating changes in a corporate culture when the workforce is remote (0:40)Being transparent about why a change is made when the news is unequivocally negative (3:25)Setting up a system where conflicts and[...]

Alison's new book, Ask A ManagerAsk A Manager's TwitterAsk A Manager podcastAlison's crossover episode on the Captain Awkward podcastHow can I recover from being embarrassingly drunk at a work event?My employee sent a memo to management about ghosts in the buildingAn employee is putting magical curses on her coworkersI ghosted my ex, and she's about[...]

A video of this discussion is also available.We're still taking your calls for an upcoming mailbag episode where Jason Fried and David Heinemeier Hansson will answer your questions about workplace communication. We're also bringing in a special guest, Alison Green of Ask A Manager, to give advice! Call us at (708) 628-7850 or email us[...]

Chris Ruder, the CEO of Spikeball, shares a story about meeting Shark Tank investor Mark Cuban at a bar and committing a photo faux pas (a faux-to pas?), a year before he taped his Shark Tank appearance.

This episode features:Melissa Butler of The Lip Bar, a company that makes vegan and cruelty-free lipstick in vibrant shades that work on a broad range of skin tones. Watch a clip of their episode.Chris Ruder of Spikeball, the maker of a game that's a mix of volleyball and four square. Ruder played Spikeball as a[...]

"You know I try, but I don't do too well with apologies," Justin Bieber once sang. You're not the only one with this problem, Justin! Why is saying sorry so difficult, especially for businesses? In this episode: A veteran tracker of apologies looks at what's changed (and what hasn't) in public apology culture; Basecamp co-founder[...]

Jason Fried talks about designing an alternative to Basecamp's Applause feature that is subtle yet expressive, and distinct from the kinds of reactions and feedback mechanisms used on social media platforms. (If you missed our previous episode on the debate over the Applause feature, go back and listen!)

At Basecamp, we're in the midst of a debate over an Applause feature that was designed to improve communication but might be stoking unwanted anxiety. In this episode, CTO David Heinemeier Hansson and iOS designer Tara Mann present different sides of the Applause debate and explore the ways behavior patterns in social media are trickling[...]

Dan Miller of Mulberrys Garment Care talks outsourcing, bootstrapping, and growing slowly in some leftover bits we couldn't quite fit into episode 14.

You'll laugh; you'll cry; you'll gnash your teeth in recognition as you hear the stories of horrible meetings we collected for this episode. Meetings are one of the worst kinds of workplace interruptions. They're held too frequently, run too long, and involve more people than necessary. Also in this episode: A Basecamp programmer gives advice[...]

Hey, are you busy? Can you listen to this real quick? It's an episode about interruptions in the workplace. You'll hear from academic researchers, Basecamp's head data wrangler, and the CEO of a remote company about how they've tackled not just the disruptions themselves, but also the workplace culture that allows those intrusions to flourish.

Special bonus episode where Jason Fried discusses some of the thinking that goes into making a very small change to the to-do feature in Basecamp.

Hey, are you crushing it? It seems like everyone is constantly crushing it in the business world. But maybe it would be better if we were honest about our flaws, talked like ourselves, and aimed to be genuine instead of super polished. In this episode: A Basecamp customer support representative shares tips on writing emails[...]

For more details, read his blog post about it: https://www.fredperrotta.com/i-fucked-up/

New year, new you! If you started 2018 with an idea for a product, business, or creative pursuit, now is the time to start making something. In this episode: A tabletop game designer finds that sometimes, all you need to get going is a pack of index cards and a pencil; a skincare blogger tries[...]

If you'd like your questions answered on a future mailbag episode leave a message at 708.628.7850.

If you'd like your questions answered on a future mailbag episode, leave us a message at 708-628-7850.

Basecamp's founders never wrote a business plan when they started the company. Even today, they don't like to look too far ahead. Too much long-term planning can hamper your ability to react to the present. Did you have plans to listen to this episode later? Be spontaneous and listen now! You'll hear from a seasoned[...]

Some of the tech industry's most vaunted companies revel in their origins as mavericks or rule-breakers, having flouted regulations in the name of disruption. That kind of risk-taking is celebrated in Silicon Valley but punished in other places, most notably minority communities. In this episode: A legal advocate for low-income entrepreneurs talks about the hurdles[...]

Some leftover bits that didn't make it into the last episode.

Selling is a core skill. You have to know how to sell, whether it's a product, an idea, or yourself. In 2012, Basecamp CEO Jason Fried saw the results of a bottled water-selling challenge at Techstars Chicago, a bootcamp program for startups. That one-day competition is the starting point for a conversation that includes the[...]

Basecamp CEO Jason Fried talks about ideas with Paul McAvinchey, co-founder of Product Collective, at INDUSTRY: The Product Conference in September 2017.

Dr. Bronner's Magic Soaps, which bills itself as the top-selling natural soapmaker in North America, wasn't founded to sell soap. The company was started to promote a religious philosophy developed by Emanuel Bronner, a third-generation German Jewish soapmaker, who printed his message on the labels of his potent peppermint liquid soap. Successive generations of the[...]

Business and politics tend to make uneasy bedfellows, but in these divisive times, even businesses that have historically stayed out of hot-button issues are coming off the sidelines. In this episode: An online florist tells racists to shop elsewhere; Basecamp stops reimbursing employees for Uber rides; and a Chicago couple creates a lighthearted product with[...]

It's easy to say yes, whether it's to a customer request or a deadline from your boss. But saying yes too many times can result in an unmanageable workload or distract you from the stuff you really want to be doing. It's good to practice saying no and setting boundaries. In this episode: A personal[...]

Basecamp CTO David Heinemeier Hansson is known for many things, including creating Ruby on Rails and writing business books. He also has a knack for arguing with people on the Internet. This cheerfully profane conversation explores how Twitter is like a virtual pillow to scream into and the role that extreme voices play in moving[...]

Being tired isn't a badge of honor. There, we said it. We've been saying this for a while now, because our culture loves to glorify toiling long hours for its own sake and we think that leads to subpar work and general misery. In this episode, we talk to a veteran of the video game[...]

Welcome to the first episode of Rework! This podcast is based on Jason Fried and David Heinemeier Hansson's 2010 best-selling business book, which was itself based on years of blogging. So what better way to kick off this show than talking about byproducts? In this episode, Jason explains how Basecamp's ideas have been packaged as[...]

"The word you always hear is 'scaling,' right? 'We gotta scale.' And I'm just like: well, why do you have to scale?" – Jason FriedIntroducing the Rework podcast: a show by the makers of Basecamp about a better way to work and run your business. For years entrepreneurs have been told that to be successful they[...]