Photo by Delwyn Verasamy/M&G
The Consumer Goods and Service Ombudsman (CGSO) put R12.1 million worth of refunds for goods and services back into consumers’ pockets, ruling in their favour 60% of the time during the last financial year.
The CGSO’s 2023/24 annual report, released this week, revealed that the consumer complaints office responded to a total of 33,467 consumer queries – an average of 127 per day – up from 24,576 during the previous year.
Goods, services, and…
